Sometimes it’s paying attention to the details that counts…
Zachary Roy, Product Support Technology Representative (PSTR) from Thunder Bay, Ontario makes a habit of putting his customers’ machines into a JDLink™ alert escalation group that notifies him via email of potential machine issues. Recently, Zach noticed several minor alert codes that often occur when there is severe (cold!) weather, but one code stood out on a 210G excavator; low coolant. This low coolant alert had reoccurred several times over a few days with no known weather temperature spikes. Zach was aware that the current site for the 210G was a mine site and he knew the job site well.
Zach reached out to the mechanic onsite and informed him about a possible issue on the machine and asked if he could perform a quick inspection next time he was near the unit. The next day the mechanic called back to say that, unknown to him, the operators had been periodically adding two - three liters of coolant to the machine. Upon further investigation, a small coolant leak was discovered on the machine. The leak was very minimal but could have led to unscheduled downtime and possible internal damage to the engine — if left unrepaired. Additionally, given the nature of the job at hand, the leak could have potentially been a safety hazard to the laborers on the ground.
After this incident, Zach was able to show the value that JDLink offers in allowing both machine alerts and remote diagnostics. Now convinced on the benefits of JDLink, the mechanic onsite agreed to have future alerts and reports sent directly to his email. He recognized that someone at Nortrax was keeping an eye out for issues in his fleet. More importantly, it proved to him that JDLink was a key tool that he needed to start using in order to manage fleet maintenance and maximize his uptime.
Our PSTR and MMS (Machine Monitoring Specialist) technology positions are the bridge between technological advances in our industry and our customers. At Nortrax, the only thing more fulfilling than solving a customer’s problem, is preventing it in the first place. We Stand Ready.